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SYAMKIRAN YEDUVAKA
								
510 248 4101						
 
                                                                                                                        EZ Info Systems Inc
Profile:
•	6+ years of IT experience in Software Analysis, Design, Development, Testing, Deployment and User Support of eService Applications and CRM Applications.
•	4 years SIEBEL experience in developing(Integration), customizing and testing Siebel-CRM Applications.
•	Highly proficient in developing and deploying Siebel7.8.2.3 Enterprise Application Integration(EAI) with IBM MQ Series Transport mechanism and HTTP transport using the all the Siebel Integration Solution sets, Enterprise Service Bus(ESB), Oracle 9i.
•	Strong working experience in Siebel 7.8, Siebel 7.7 and Siebel 7.5
•	Trained in Siebel EAI by Oracle.
•	Strong working experience in Siebel Inbound and Outbound Web Services using Siebel EAI and ASI integrating with external applications.
•	Worked on the Siebel Portal Frame Work, Symbollic URL Administration in Siebel version 7.8.
•	Strong working experience in Siebel EAI, Configuration, eScript, Workflow Manager using Siebel versions 8.0, 7.5 and 7.7.
•	Expertise in Design/Development of integration systems interfacing Siebel with external systems using Siebel EAI and Virtual Business Components.
•	Developed the Siebel Applications using the various tools: Siebel tools package of all the Objects, scripting, Workflows, Siebel pre-built Transport adapters, Java Messaging Service (JMS) and HyperTextTransportProtocol (HTTP) transport services, Enterprise Service BUS(ESB),IBM MQ Series for the Message Queue mechanism, Tool for Oracle Application Developers (TOAD).
•	Good experience with the tools Visual Source Safe (VSS), HARVEST (Versions System), Testing tool QC, XML Comparison tools (XMLSPY from Altova), WebSevice Testing tool (SOAP SONAR from CrossCheck networks), Testing Inbound and outbound Interfaces with CarbonFrame work (CARBON tool), Queue Information from Enterprise Service Bus (ESB). 
•	Working knowledge in Siebel EIM
•	Has excellent working experience in VISUAL BASIC 6.0, Active X, ASP, VBA, XML, XSL, XSLT and databases SQL Server and Oracle
•	Good communication skills, strong leadership and inter personal skills

Technical Expertise:

CRM	Siebel 7.8, 7.7 and Siebel 7.5 (Siebel EAI, Web Services, Siebel Configuration, Workflow Manager, EIM, Integration Objects and eScript),Siebel Portal Frame work, Symbollic URLS, Virtual Business Components
Verticals	Siebel Call Center, Siebel Healthcare, Siebel eService
RDBMS		ORACLE 8.0, SQL Server 2000
Web		HTML, XML, XSL, XSLT, VB Script, Java Script, ASP
Middleware	IBM MQ Series
Languages	C++, C, Core Java

Professional Experience:

Covance Healthcare Ltd, Gaithersburg, MD.		                                       July2007 – Tilldate
Senior Analyst  

Environment: Siebel 7.8 Healthcare, Siebel Business Services, eScripting, DTS packages, Siebel Workflows, MS SQL Server, VB Script, and Siebel Portal Framework contains the Siebel Components Portal Agents and Symbolic URLs, HTTP Transport.

Brief Description: 

Covance is one of the World's largest and most comprehensive drug development services companies with annual revenues greater than $1 billion. It provides drug development services to pharmaceutical and biotechnology companies of all sizes. It MANAGES Patients, Physicians, Drug Companies, Insurance Companies, etc; It runs various programs like Patient Assistance Program, Insurance Verification, etc.
Covance enables Health Care organizations to better manage their most important relationships, including their interactions with customers, partners and employees. It provides a portfolio of preclinical and clinical development and commercial service offerings and offers Research and Development in the Physical, Engineering, and Life Sciences. As part of this Covance release, Covance agent will use the Siebel application to provide the service to their customers.

Role: 
•	Analyzing the requirements specification documents and prepared technical requirements Specification Documents. 
•	Involved in designing, coding and testing phases of the Interfaces.
•	Prepared DTS Package Inbound integration Workflow for the Interface
•	Researching and fixes for production defects related to Covance interfaces.
•	Developed the request part of these Interfaces using the Portal Framework Technology and Siebel Workflows. Siebel components include: Symbolic URLs, Portal Agents, Enterprise Service Bus (ESB), and IBM MQ Series as a middleware.
•	Used the JMS transport  in workflows which transports the XML message to an destination application
•	Responsible to design and script Business Services to implement complete Business functionality
•	Extensively worked on EAI interacting with external systems using Workflows and Siebel Business Services.
•	Worked on  EIM task running , preparing ifb files and Invoke the EIM Task from Workflows
•	Prepared data mapping for the interface and finished the design of that.


AT&T –Telecommunications Ltd, Atlanta, GA		                   	 June2006 – July2007
Senior Software Engineer,  


Environment: Siebel 7.8 Call Centre, Configuration, Siebel EAI (Internal & External Integration Objects, DTD), eScript, Workflow Process Manager, Siebel Business Services, IBM MQ Series, HTTP Transport, XML.

Brief Description: 

AT&T is a communications services company that provides voice and data services to more than 50 million customers in the United States AT&T is a Fortune 100 communications services company headquartered in Atlanta, GA. AT&T provides an array of broadband data and e-commerce solutions to business customers, including Web hosting and other Internet services. AT&T provides online and directory advertising services. AT&T also now owns the entire Bellsouth Communication Services.
 The project goal is to build a winning broadband plan and to develop a strategy that will transform the client from a narrowband voice company to a broadband services company.  
Siebel Call Centre Application is the source of record for all Customer and Trouble Ticket data. Siebel application is used for Account creations and maintenance of account hierarchy, creation of Service Requests and Activities. Siebel is tightly interfaced with external applications to send/receive Customer Trouble ticket data through Siebel interfaces. 

Role: 
•	Implemented complete Siebel Configuration using Siebel 7.8 involving UI layer and business layer.
•	Involved in designing, coding and testing phases of the Interfaces.
•	Responsible to design and script Business Services to implement complete Business functionality
•	I was responsible to design and build Siebel Inbound Web Services using  WSDL
•	Responsible to build Internal and External Integration Objects, and Siebel ASI Business Services.
•	Used the JMS transport/ JMS receiver in workflows which sends/receives the XML message to/from destination application
•	Extensively worked on designing and implementing eScript on UI layer and Business layer
•	Responsible to mentor and technically assist junior developers in the project.


BellSouth Telecommunications Ltd, Atlanta, GA.		                                 Mar2005 – May 2006
Siebel EAI Developer,  


Environment: Siebel 7.8 Call Centre,Siebel Business Services,XML,Scripting,Siebel Web Client Automation, Siebel Workflows, Business Services,, JMS transport, HTTP Transport, IBM MQ Series

Brief Description: 

Bellsouth is a communications services company that provides voice and data services to more than 50 million customers in the United States and 14 other countries. BellSouth provides an array of broadband data and e-commerce solutions to business customers, including Web hosting and other Internet services. 
The client has engaged Accenture to implement an ACS base "green field" platform to support the rapid delivery of next generation products and service offerings. I was part of the Siebel-EAI interface team and Administration team in Siebel callcenter application. Siebel is interfaced with external applications to send/receive customer trouble ticket data to trouble shoot customer problems through Siebel interfaces.

Role: 
•	Analyzing the requirements specification documents and prepared Technical Requirements Specification Documents. Involved in designing, coding and testing phases of the Interfaces.
•	Good experience in Siebel administration tasks: Database extraction, Migrations, Full compilations.
•	Implemented complete Siebel Configuration using Siebel 7.8 involving UI layer and business layer.
•	Worked on the Siebel WebClient Automation Technology (Siebel Desktop Integration)
•	researching and fixes for production defects
•	Responsible to design and script Business Services to implement complete Business functionality
•	Extensively worked on EAI interacting with external systems using Workflows and Siebel Business Services.
•	Used the XML, XSD and DTD for the proper message to be send by Siebel.
•	Extensively worked on designing and implementing eScript on UI layer and Business layer


British Telecom, UK.		                                      			       Jul 2004 -Feb 2005
Software Engineer  

Environment: Siebel 7.8 Call Centre, Siebel Configuration, Business Services, Scripting, Siebel Workflows, Business Services

Brief Description: 

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. As part of this “CRM One View “ release , this caters to CRM and front office requirements for BT Retail division of BT Enterprise. One View is designed to provide 360 view of the customer. This means all the details related to each customer are organized within Siebel. This application effectively handles the Residential and Business Customer data, integrating Customer Billing information, Order processing for BT Mobile Subscriptions, Service Requests related to Mobile & ISP Services apart from other functionality.

Role: 
•	Delivering and maintaining the various versions of the Technical Design Document
•	Outbound and Inbound Synchronous (real-time) transactions were implemented using Web Services.
•	Created the internal Integration Objects and published the DTD's.
•	Data Mapping of the internal data format to the external data format and vice versa for the various transactions.
•	Prepared the EAI Value Maps.
•	Customized Business Service were developed using eScript.
•	Performed the unit test.
							


Hewlett Packard	, Houston, TX						June 2003 – May 2004
Software Engineer

Environment: Siebel 7.5, Oracle8i, Siebel Configuration.

Brief Description: 
SMB (Small and Medium Business) customers purchase IPG Supplies products from resellers/partners. This distribution model inherently prevents HP from capturing customer contact, transaction, and usage data. In response to these factors, the Americas, APAC, and EMEA regions have each devised regional loyalty programs and associated IT infrastructure which serve to entice the customer and partners to provide information on purchasing behavior and on the individuals who make purchasing decisions, as well as to enhance the overall customer relationship.  

Role: 
•	Involved in designing, coding and testing phases of the Interfaces.
•	Customizing object definitions in the business object layer (Business objects, Business Components, Links, Joins) 
•	Written Siebel scripts using Siebel eScript.
•	Involved in creating Workflows depending on business requirements.
•	Configured Applets, Views and Screens, Drilldowns.
•	Configured Business Objects and Business Components.
•	Written Smart scripts.
•	Involved in unit testing.

Health Care System, St.Johns Hospital, Bangalore, INDIA			Sept 2002 - June 2003
Software Engineer

Environment: Visual Basic 6.0, ASP, SQL Server 7.0, Crystal Reports 7.0

Brief Description: 

This product has been developed to automate the entire operations of the hospital. the modules are OP/IP maintenance, pharmacy, lab and payroll. The uniqueness of the software lies in the extensive number of features, facilities, options and the user friendliness that it offers. The OP/IP module keeps track of the registration, admission, services, diagnosis, tests, operations, in patient status, billing, ward details, patient history etc. HMS provides a powerful analysis tool to extract information from stored data. Pharmacy module gives a accurate picture of the stock at any given time. The payroll module generates pay slips taking into account loans, deposits and deductions. The interfaces of the system provide multilingual support. The online module of the system facilitates the patients to view their treatment details at any time from any place. 


Roles:

•	I am responsible to build the User Interface using Visual Basic 6.0
•	I am responsible to build reusable VB COM components using ActiveX and XML
•	I am responsible to build server side stored procedures using SQL Server
•	I got involved in creating Crystal Report reports using SQL Server. 


St.John’s Medical Institutions, Bangalore, INDIA      			       Oct 2001 - Aug 2002
Junior Software Engineer

Environment: VISUAL BASIC 6.0, MS SQL Server 7.0, Crystal Reports 7.0, MS Access 2000, OLE, Microsoft Word 2000 

Brief Description: 

This product has two main modules called as Question Paper Generator and Short listing. The question Paper generator provides the facilities for the user to maintain a question bank containing questions of various subjects. The user can select questions for the exam using various criteria such as year, subject, topic, grade and category of questions. The system assures for the uniqueness of the questions for each year’s examinations. The questions are generated randomly for the user to select some of them. The questions may even contain bitmaps or images within it. The system uses the OLE technology call Microsoft Word and inter-application communication is provided. The application is also able to shortlist the applications using various criteria, after correcting the students answer sheets. It gives detailed report regarding the first list, secondlist and the waiting list.  

Role:
•	I am responsible to build the VB COM components
•	I am responsible to build OLE components with VB using MS Word and MS Excel.
•	I played a major role in building the user interface using VB and auto generation of question paper and evaluation interfacing with third party application.



Education 

Bachelors of Technology in Computer Science and Engineering, GIET College, Rajahmundry,
JNTUniversity, Hyderabad, INDIA.