PROFILE

Experienced Information Systems Executive. Over 25 years in systems development, technology solutions delivery, large, complex program/project management, and process engineering, including direct responsibility for profit and loss, organizational development, and customer/vendor relations. Consulting principal for 10+ years, with substantial strategic management experience and strong analytical skills. Proactive, results-oriented problem solver with strong people management skills, and operational turnaround experience.

EXPERTISE

SELECTED ACHIEVEMENTS AND AWARDS

Re-constituted a highly dysfunctional Quality Assurance operation of a major software developer into respected status through root cause analysis, staff improvement, and reducing defect rate by 60%.

Created/improved corporate configuration management programs, including establishment of change control boards. Improved software configuration management cycle time by 25% after restructuring cross-functional teams to achieve synergy.

Developed and implemented successful turnaround strategy for product delivery for four major banking systems. Two changed client referral ratings to positive within four months.

Implemented several successful quality management programs, both as integral elements of implementation projects and as discrete process improvement initiatives.

Achieved 109% of revenue goal for banking customer solutions unit (responsible for 75% of professional services revenue).

Received the corporate HUSTLE Award for Leadership Excellence (Affiliated Computer Systems) in the delivery of the HIPAA compliance solution.

Received the Project Streamline Corporate Pinnacle Award (McKesson Corporation). Division-level “best practices” methodology was fully integrated with Corporate-level methodology.

Received Outstanding Customer Service Award (GTE Mobilnet). GTE Mobilnet was Alltel Information Services’ major client.

Received the Annual President’s Award (Diamond Shamrock Corporation) for consolidation and automation of the corporate federal tax return leading to multi-million dollar savings.

PROFESSIONAL EXPERIENCE

Countrywide Bank (see 11/07 – 03/08 in Cagle Consulting Company, below)

Digital Insight, an Intuit company – Norcross, GA 06/05 – 10/07

Provider of on-line banking solutions for financial institutions.

• Director, Operations – Commercial Banking Solutions Group 11/06 – 11/07

Led the strategic effort to enhance delivery of Commercial Banking Cash Management. Managed an organization of 61 personnel encompassing design and documentation, quality assurance, software configuration management, Project Management Office (PMO), customer/technical support.

• Director, Customer Solutions – Corporate Banking 01/06 – 10/06

Led product delivery improvement for DI’s four largest client financial institutions in a professional services model. Managed a matrix organization of 85 resources providing professional services, engineering, client services, quality assurance, and operations. Responsible for achieving 75% of the professional services revenue.

• Director, Quality Assurance 06/05 – 01/06

Re-engineered a malfunctioning organization to standardize quality assurance methodologies and incorporate lessons learned. Implemented the automation of functional and performance testing utilizing Test Director/Quality Center. Provided strategic direction and managed 30 managerial and engineering resources.

The Home Depot (see 07/04 – 05/05 in Cagle Consulting Company, below)

Affiliated Computer Services (ACS) – Atlanta, Georgia 04/03 – 06/04

Provider of business process and information technology solutions worldwide.

• Director, PBM Systems Development (Pharmaceutical Benefits Management)

Directed solution delivery for the State Healthcare Solutions Division to 17 State Medicaid Offices for HIPAA compliance; the solution encompassed full SDLC, project management, business analysis, engineering, configuration management, and quality assurance; supported same clients in 24x7 production shop. Created the System Triage Process and deployed it business-wide. Implemented Test Director and Endevor. Managed 60 technical and managerial resources across system projects, production support, and client maintenance.

Cagle Consulting Company – Atlanta, GA 1996 – 2008

I established Cagle Consulting in 1996 providing program and project management of systems development and implementation, emphasizing process improvements focused on organizational development and functional reform, QA/QC, product/service delivery, and production optimization. Engagements:

Countrywide Bank – Thousand Oaks, CA 11/07 – 03/08

Banking arm of the nation’s largest mortgage lender.

Quality Excellence – After being downsized as a result of the Intuit acquisition of Digital Insight, several members of DI senior management joined Countrywide to address process improvement needs. I consulted with this team as the “QA Coach” and manager of the Quality Excellence project.

The Home Depot – Atlanta, GA 07/04 – 05/05

Largest retailer of home improvement products in the world.

Program Management – Directed a PeopleTools Upgrade and a PeopleSoft internal Human Resources Release for customer-requested new functionality to handle 300,000+ personnel, involving matrix management of PeopleSoft developers, quality assurance engineers, and legacy system developers.

Norfolk Southern Corporation – Atlanta, GA 09/02 – 03/03

Holding company controlling freight railroad, telecommunications, and natural resources.

Project Management – Delivered project management and implementation services. Coordination of all aspects of project management planning within Network Services to include management of scope, time, cost, quality, human resources, communications, risk, procurement, and integration.

McKesson Corporation – Malvern, PA 10/00 – 07/02

World's largest supply management and healthcare information technology company.

Process Improvement – Delivered strategic and methodology improvements by deployment of best practices and processes throughout the R&D organization. Created and mentored/coached Key Process Area teams, established the approach and deliverables to accomplish the R&D goal of achieving SEI’s CMM software process maturity Level 2 and Level 3, and enhanced the project management approach and its supporting infrastructure.

S1 Corporation – Atlanta, GA 09/98 – 09/00

Provider of customer interaction software for financial and payment services.

System Implementation – Delivered program management and implementation services of a major upgrade of the banking internet product for State Farm, the Beta implementation of the insurance internet product for State Farm and new implementations for Republic Bank of New York and Bank of America Military Bank. Included matrix management of 75+ personnel, customer relationship management and managing the partnership with Andersen Consulting in implementing first Internet bank under the Andersen Alliance.

Bellsouth Telecommunications – Atlanta, GA 10/97 – 04/98

One of the nation’s largest telecommunications providers operating in a 12 state region.

System Implementation – Delivery of the PeopleSoft upgrades of HRMS 4.12 to 7.0. Managed a staff of 45 technical and business resources through the planning, analysis, design and construction phases of the project. Collaborated with the BST Executive Steering Committee, providing project variance analyses, risk scenarios, and mitigation plans.

Norrell Corporation – Atlanta, GA 05/98 – 08/98, 07/96 – 09/97

A leading provider of strategic staffing solutions.

System Implementation – Delivered QA direction, planning and execution for the implementation of PeopleSoft HRMS/Payroll 5.12 for Norrell’s 250,000+ temporary staffing bases. Directed both the technical and user teams in the development of test cases, test conditions, test scripts, and expected results. Led the execution of all regression testing, and initiated and conducted design and code reviews with developers/analysts to ensure overall quality assurance to the final product.

Alltel Information Services, Inc. – Atlanta, GA 1993 – 1996

Owner/operator of the nation's largest wireless network with 11 million+ wireless customers.

• Information Services Director:

Focus was the development, conversion, and implementation of a client/server-based cellular customer management/billing system for a client with 2.5 million subscribers. Developed a quality management program including process management, quality assurance, standards and procedures. Led the effort to achieve SEI Maturity Level 2 and ISO 9000 certification. Led matrix organization of 100+ personnel; $35 million project.

EDUCATION

BS in Behavioral Management – Georgia Institute of Technology

Graduate Studies in Finance – Georgia State University

PROFESSIONAL AFFILIATIONS

Project Management Institute (current PMP candidate)

Technology Association of Georgia