MANALI
MUKHERJEE
Business Analyst
Edison, New Jersey
Email:
arvind@itbmsglobal.com
Contact:
+1-732-655-8900 Extn 1032
PROFESSIONAL SUMMARY
·
4+ years of experience with 3 years as a Business
Analyst in Insurance, Banking, Retail
and E-Commerce industry, specializing in Requirement Management,
Documentation and Project coordination
·
1+ years experience as a buyer/merchandiser in
Consumer Retail organization
·
Proficient
in customer-client interaction and collaboration with technical resources to
provide input to solution design
·
Thorough
understanding and involvement in Software
Development Life Cycle-requirements gathering, analysis/design, development
and testing.
·
Strong working knowledge of SDLC Models such
as Waterfall, and Agile (SCRUM)
·
Assisted
the project manager with resource
planning, budget planning, cost-benefit analysis, Stakeholder analysis (RACI
Matrix) and Work Breakdown Structure
·
Performed
GAP analysis, SWOT analysis, Risk
analysis, Root cause analysis and Impact Analysis for requirements
gathering
·
Successfully
conducted JAD Sessions, brainstorming,
SME interviews, weekly/monthly project
review meetings with business users and
walkthroughs, managed change requests effectively
·
Authored extensive business and functional
specifications in BRD, designed Use cases, UML diagrams-(Use case, Activity, Swim Lane process flow, Data
flow, Context) using MS Visio, Requirement Traceability Matrix (RTM), UI mockups/Prototypes
and Training manual/guide
·
Developed/executed test scenarios,
Test Cases and use cases to support the development team and business
groups (UAT) along with defect
tracking
·
Experience
in Data modeling including data
analysis and data mapping
·
High level of expertise in Microsoft Word, Excel and PowerPoint
·
Efficient time management, strong
interpersonal, communication and negotiation skills, team player
·
Detail oriented and get to the root of
problems to resolve them
·
Analytical mind, learn new tools, technologies
and procedures fast
TECHNICAL SKILLS:
|
Methodology |
Waterfall, Agile |
|
Operating
System |
Windows XP/7/10, Linux |
|
Retail
system |
SAP-Purchase module, JDA-Space planning, DSS,
POS, Master Data Management (MDM) |
|
Business
Application |
Microsoft Office Suite-SharePoint, Outlook,
Project Plan, Visio, Rational Rose |
|
Tracking
Tool |
HP Quality Center/ALM, Rational
RequisitePro, Rational ClearQuest, Rally |
|
Database
Platform |
MS Access, SQL
server, Oracle |
EDUCATION:
·
Post Graduate Diploma of Management:
Institute of Technology & Management, Maharashtra, India, 2012
·
Bachelor of Business Administration:
Annamalai University, Tamil Nadu, India, 2010
PROFESSIONAL
EXPERIENCE:
NJM
INSURANCE GROUP
(Jul 2015-Jun 2016)
Business
Analyst
West
Trenton, NJ
Project: Following Agile methodology,
the objective was to develop application
“Direct to Consumer” which has
the ability to pre-fill information to expedite the quoting / bind process, provide value proposition through
recommended coverage packages and allow users to conduct what-if analysis,
allow business users to easily contribute supplemental marketing
materials and leverage this platform to define future customized profiles,
seamlessly manage and track the prospect/customer across channels (DTC,
Fin Rep and CSR), automatically onboard the customer to website and
support all companies under NJM Insurance group
Responsibilities:
·
Coordinated
and facilitated extensive workshops to gather and analyze requirements
·
Created Product Backlog, Sprint Backlog and User stories
·
Participated in release planning, sprint planning, daily
scrums, retrospectives and sprint reviews
·
Created detailed story cards, use cases and UML diagrams such as Use Case and
Workflow to support functional specifications
·
Guide
the development teams to break down large and complex user stories into
simplified versions for execution
·
Ensure
all user stories are developed and tested using traceability matrix
·
Identify
test scenarios and test the user stories for accuracy and compliance to ensure
undisputed acceptance and validation
·
Assisted cross functional SME in testing associated Sprint
Stories for Acceptance signoff
·
Actively
worked with the Product Owner and Stakeholders to monitor and prioritize
product backlog on an ongoing basis to meet release timelines and value to the
business.
·
Assisted in entering and updating Issues (Stories, Tasks and
Defects) onto Rally application
Tools and
Technologies: Windows
7, MS Visio, SharePoint, Excel, Word, Rally
AMAZON.COM
INC (Sep
2014-Jun 2015)
E-Commerce Business
Analyst
Seattle,
WA
Project: The
objective was to integrate
Priority Fulfillment Services, INC. to support Amazon's customer contact,
inventory management, shipment and returns of various products across various locations in the United States.
Second objective was to redesign
shopping cart & checkout to provide an easy shopping experience, to
make online store more interactive and dynamic, decrease cart abandonment.
Responsibilities:
·
Assisted
the project manager in identifying the project scope, create project plan and
did Stakeholders’ analysis (RACI Matrix).
·
Worked
with Subject Matter Expert to create a system which could be used both
internally and externally.
·
Participated
in major GUI redesign for the new
application in accordance with current industry standards.
·
Led
Joint Application Development (JAD)
sessions and user interviews to get a better understanding of client business
process and gather requirements
·
Created
extensive Requirement specifications document, Use cases, UI prototype and
interactive screen mockups.
·
Created UML diagrams such as Use Case,
Activity, Decision Tree and Context to define the business process.
·
Created
Traceability Matrix to maintain the
track of the requirements during development and testing.
·
Participated in system
test reviews, development design
reviews as well as usability studies.
·
Worked closely with Quality
assurance and development teams to clarify and understand the
functionalities and resolve issues
·
Developed
Test Strategy, Test scenarios, executed Test cases and Test Scripts to assist the Quality Assurance group.
·
Assisted
in developing UAT strategy, UAT Test cases and managed UAT sessions.
·
Participated
and sent daily UAT status email to all stakeholders and involved teams
outlining the UAT progress, issues and unresolved defects.
·
Efficiently
responded to client inquiries and resolved discrepancies.
·
Identified,
prioritized, tested and proved essential business functions to assure
compliance with internal auditing.
·
Involved
in all phases of SDLC and Monitored
client expectations.
Tools and
Technologies: Windows
7, Excel, Word, Rational Rose, Rational RequisitePro, ClearQuest
BEST
BUY (Sep
2013-Aug 2014)
Business
Analyst
Minneapolis,
MN
Project: The objective was integration of computer based inventory
tracking systems with POS system and centralized database which provides a callback reminder function to the
employees. An automated scheduler uses a rules engine to create and update the
callback reminders. The scheduler uses one or more sets of business rules
embodied as algorithms in a rules engine to process the inventory tracking
process. The business rules are flexible and may be tailored to specific
scenarios. The inventory system should be updated each and every time when the
sale transaction occurs at the POS system.
Responsibilities:
·
Successfully
conducted JAD sessions to gain
important input from various stakeholders.
·
Closely
interacted with designers to understand application functionality and
navigational flow of the interface
·
Performed
requirement analysis and developed requirement documents and use case scenarios
to provide framework for design documentation and test cases
·
Followed
a structured approach to organize requirements into logical groupings of
essential business processes, business rules, information needs and ensured
that critical requirements are not missed
·
Worked
on ETL and target mapping documents
for business object migration to enterprise data warehouse
·
Developed
process flow diagrams and Sequence diagrams so that developers can understand
the process.
·
Created
Data Flow diagrams and Flow charts to explain data upload process to Eagle PACE database
·
Developed
prototype of new information processing application.
·
Performed
the GAP Analysis for existing and
proposed system and Impact Analysis
for all business requirements having an impact on existing application.
·
Assisted
QA team by reviewing test cases and clarifying requirements to ensure complete
coverage of requirements in testing
·
Analyzed,
tracked and reported defects. Worked on uploading all the Test cases to HPALM for the current and prior
releases.
·
Involved
in weekly defect review meetings to review the status of defects
·
Ensured
all applications were tested and signed off for production.
·
Effectively
managed business requirement change requests during various phases of the
project life cycle
Tools and
Technologies: Windows
XP, ETL, MS Visio, HPALM, MS Project Plan, SharePoint
ICICI
BANK
(Apr
2013-Aug 2013)
Junior
Business Analyst
Mumbai,
India
Project:
Upgrade automation of Loan Process from
customer initiation to title transfer
Responsibilities:
·
Involved
in interactions with Subject Matter Expert, Project Manager, Developers, and
the end-users in more than one JAD sessions and coordinated activities in MS Project
·
Designed
and developed UML Use
Cases, Activity Diagrams and Sequence Diagrams.
·
Created
traceability matrix for
maintaining/updating system requirements.
·
Gathered
product requirements to describe business needs
·
Talked
to the end users to create process requirements and explained flow of future
modules to the design and development team.
·
Kept
a watchful eye on changes & maintained constant communication with developers.
·
Provided
clear and concise documentation regarding requirements management plans,
functional requirements, supplemental requirements, test plans and test cases
Tools and
Technologies: Windows
7, MS Visio, MS ProjectPlan, Excel
RELIANCE RETAIL LIMITED (Apr 2012-Mar 2013)
Buyer
& Merchandiser-Personal care
Mumbai,
India
Responsibilities:
·
Owned
category worth annual turnover INR 120 million
·
Managing Top line: Sales,
achieved 20% growth in volumes YOY, Bottom line: RGM,
12.5% growth achieved YOY & working capital for Personal Accessories category
·
Forecast sales and maintain optimum stock on
basis of season, festivals and holidays
·
Generate and analyze sales/margin reports, Nielson data for presenting to top
management
·
To implement planogram principles in 660 stores with right assortment
·
Ensuring 100% fill
rate
and Master data management with 100% accuracy
·
Designing planogram on JDA Space planning and ensuring best display of category bay in store to enable ease
of buying
by customers, i.e. visual
merchandising
·
Communication with vendors (FMCG companies) on daily basis to get the best
products, margin and promotions in industry and get stocks in stores well before
time
·
Monitoring
market trends to bring the best
mix
of assortment
to customers
·
Driving promotional events with help of
operational team and cross functional team support-Marketing, Operations,
Supply chain, Space allocation and Database management.
Tools
and Technologies: DSS, SAP-PM, JDA, MDM, POS, Outlook, Word, Excel, PowerPoint
PANTALOON
RETAIL INDIA LIMITED (May
2011-July 2011)
Visual
merchandiser, Intern
Mumbai,
India
Responsibilities:
·
Execute and monitor store
VM principles
·
Generate new VM ideas to assist Lead Visual
Merchandiser