EDUCATION: 
1987 -- Merrimack High School, Merrimack, NH
2000 -- New Hampshire Technical Institute -- Associates in Computer
Information Systems. GPA 3.57; Member of Phi Theta Kappa Honor Society.

EXPERIENCE:

** Operating Systems worked with:  Mac OS 8, 9 and X; Unix; Dos; Win98, 
Win95, WinNT, Win2000, WinME, WinXP
** Software Packages:  Microsoft SMS Installer, Wise Installation 
System, Snapshot, MS Management Console, Mercury Quick Test 
Professional, Java, Eclipse, MS Office 95-XP, Terminal 
Server Client, Visual Source Safe, Rational ClearQuest, Connectix, 
VMWare.
** Familiar With:  Visual Basic, C++, HTML, Javascript, Linux Red Hat, 
Cisco Networks

January 2004 To Present:
UnumProvident Corporation, Portland, ME

PROJECT MANAGER III (January 2006 to Present)
Provide project management of simple to complex IT Infrastructure
Delivery projects and requests.  Overall management of projects 
includes, but is not limited to: setting and evaluating objectives, 
gathering business and technical requirements, facilitating necessary IT 
governance, engaging necessary project resources, communicating status, 
presenting information to all constituencies including senior management 
and IS personnel, and effective resolution of issues. Lead/manage 
projects requiring a moderate level of technical and/or IT operations 
process knowledge. Develop and direct implementation of initiatives to 
improve productivity, cycle and service standards. This includes  
soliciting input from department staff at all levels and coordinating 
system requests.  

QA ENGINEER (January 2004 to January 2006)
Help to define and manage the application integration and readiness 
plan, process and testing strategy.  Balancing of deployment 
requirements across all scheduled deployments.  Analysis of distributed 
application conversion/certification issues for NT and XP. Use of 
imaging machine to duplicate usersâïon;¿½â�¢ XP workstations. Work with 
developers in planning application assessment, and desktop delivery 
tasks. Assist application developers with SMS packaging efforts.  
Writing of vendor related SMS/Wise packages for vendor applications for 
future desktop installations.  Provide adequate documentation 
surrounding application assessment results and supporting installation 
and application dependencies.   Provide 3rd tier support on application 
issues.  Writing of Quick Test Pro scripts when necessary to automate 
testing. Backup for Software Distribution Project Manager.


August 2003 to January 2004:
s u b x, inc. dba QUANTRIX, Inc., Portland, ME
QA ENGINEER
Work as temp employee (start-up company).  Involved with the initial 
stages of planning in the Software Quality Assurance and Help Desk 
departments.  Writing of automated Java scripts in Eclipse to test 
against the API.  Writing/testing of manual smoke and extensive test 
scripts covering the entire application, including writing sample 
models.  Maintenance of JIRA internal issue-tracking system, covering 
the re-creation and confirmation of bugs and regression testing.  
Assisting in the creation of release and on-line documentation. Set up 
of testing environments in VMWare.  Recreate customer issues and help to 
resolve their problems.  Assist on training material, including the 
writing of new training manual.


July 2002 to December 2002:
UNUMPROVIDENT, Portland, ME
CONTRACTOR -- APPLICATION ANALYST/QA ENGINEER
Assisted the Lead Application Analyst with the rollout of Microsoft XP.
Project lead in Application Assessment, which entailed working with the 
developers in getting their application and/or SMS package tested and 
working on the XP Enterprise platform.  Represented both location 
application developers and Enterprise perspectives.  Helped in defining 
and managing the application integration and readiness plan, process and 
testing strategy for specific office locations. Tested, analyzed and 
certified applications, which included the writing of documentation.


April 2002 to May 2002:  	
THE ENGLE GROUP, Alexandria, VA
INDEPENDENT CONTRACTOR -- MS OFFICE TRAINER in Portland, ME
Taught a class (in Portland, ME) of up to 12 students on the beginning,
intermediate and advanced aspects of Microsoft Word, Excel, Powerpoint 
and Access.  


February 2002 to March 2002:	
KANA SOFTWARE, Manchester, NH
INDEPENDENT CONTRACTOR -- QA TEST ANALYST
Involved in the re-certification of Kanaâïon;¿½â�¢s Response software with Kanaâïon;¿½â�¢s 
eService.  Multi-Server installations of builds on NT and Win2000 
Servers using the Microsoft  Management Console (IIS, MTS, ODBC, etc.) 
with SQL; daily testing of Web UI functions; wrote test cases; logged 
and tracked bugs.


October 2001 to December 2001:	
LIBERTY MUTUAL INSURANCE GROUP 
(via Adecco Technical), Portsmouth, NH
QA TEST ANALYST
Use and support of Win95, Win2000 Professional/Server, Novell Netware, 
Microsoft Networking; Tested desktop, client/server and web 
applications; Reviewed test scripts for content and completeness; 
Applied gold disks to computers to give them a fresh image; Prepared 
computers for testing by installing software tools and configuring them 
via SMS; Copied software packages onto local test servers and installed 
software on computers;  Ran manual and automated test scripts; 
Troubleshooted problems, worked with product sponsor and/or  other I/S 
technicians; Documented test results, updated the test database, and 
sent email communications with test results.


October 2000 To June 2001
KANA COMMUNICATIONS, Manchester, NH
QA ANALYST
eService (Service COM 7) Department.  Tested Web UI functions on 
Netscape and Internet Explorer browsers which included smoke testing; 
Wrote and implemented Test Plans and Test Cases; Logged and regressed 
bugs; Multi-Server installations of builds on NT Servers using the 
Microsoft Management Console (IIS, MTS, ODBC, etc.) with SQL and Oracle 
(NT/Unix)databases; Webline product integration with Cisco Collaboration 
Server which included installation, configuration and the testing of the 
2 products together; reviewed product documentation (including on-line 
Help), suggested necessary changes; Worked with Tech Support to 
troubleshoot customer problems; Worked with Dev on performance of 
product; monthly status reports.
 

November 1999 To October 2000 
POWERLAN USA, Nashua, NH 
(The  Connectivity Business Unit was bought from White
Pine Software by Powerlan Australia)

JR. QA ENGINEER
Involved in the testing of final-candidate software before it was placed 
in to final production.  This included testing each application on 2 
platforms (Apple and PC), created sessions in 4 different emulations 
(VT100, 420, 5250 and 3270), embedded them in to a Web page in several 
different Netscape and Internet Explorer browser versions, checked the 
source code, and adding JavaScript. Demo and Serialization testing.  
Backup for Tech Support Department. Set up of Sales Database using Act!
2000.  

TECHNICAL SUPPORT ENGINEER
Answered questions either by phone or email from customers regarding the
installation, configurations and errors of the company's client/server
x-display and terminal emulation software, both on the Windows and 
MacIntosh platforms. Tested different emulations (AS400) and connection 
protocols (REXEC, RSH, XDMCP).  Involved with QA in the testing, release 
and collecting of information regarding Beta software.  Reproduced 
customer problems and troubleshooted them.  Worked with the engineers to 
solve customer bugs.  Set up of sample sessions, including the embedding 
of xterm in a Web page.  Worked with UNIX, Solaris, Linux and other 
Xwindow systems.  Involved with Pre-Sales and Marketing. Started/set up 
the Accounting Department (to be taken over by full time Accounting 
employee) for Powerlan USA office, included configuration of the 
accounting software MYOB.

d/b/a WHITE PINE SOFTWARE, Nashua, NH
TECHNICAL SUPPORT REPRESENTATIVE
Provided support for 2 Business Units: Connectivity (see above) and
Videoconferencing.  For videoconferencing, answered questions via email 
and phone regarding the working and configuration of their bi-platform 
(Microsoft and Apple) CUSeeMe/CUSeeMe Pro software.  Testing of different
cameras and OS's.  

 
August 1999 To November 1999 
CAPTIVATE NETWORK, INC., Westford, MA
NETWORK OPERATIONS CENTER TECHNICIAN
Monitoring of network between company and customers.  Managed content 
delivery and integrity of all channel Data.  Populated and updated 
building database. Coordinated the process of bringing buildings "live" 
with Field Operations, third parties and engineering.  Managed problem 
escalations to engineering.  Managed the delivery, blocking and 
occasional removal of advertising content based upon customer request.  
Captured and documented newly discovered information into the technical 
knowledge base. Troubleshooted any problems that may have arised in main 
service channels, PC GUI and FTP sites. Provided the primary interface 
for Captivate, production staff, content suppliers and building 
customers in the technical solving process.   


November 1994 To August 1999 
CABLETRON SYSTEMS, INC., Merrimack, NH.
BUILDING MANAGER AND ASSISTANT TO DIRECTOR OF PRODUCT DEVELOPMENT
In charge of Administration for Cabletron's Merrimack Engineering
Facility (220+ employees).  The management position encompassed 
supervising a staff of 4, day-to-day operations of the building, human 
resources, payroll, worked with managers concerning personnel issues, 
maintenance, security, supplies for entire building, and Merrimack's 
administrative liaison for Corporate Headquarters in Rochester, NH.  The 
assistant position included the handling of confidential information
such as salaries, bonuses, stock options, hiring & firing process.  
Assisted Finance Department with SAP report organization and analyzation 
for entire Engineering Department, including monthly reports and the 
tracking of purchase reqs/products/assets. Creating new 
reports/databases/spreadsheets: this included analyzing information given
to me and creating functions/computations with either Visual Basic code 
or macros.