Objective:

I would like to use my skills in database design, and Internet/Intranet applications development to work in an environment where I can use cutting-edge technologies and contribute to an imaginative, quality-driven development team.

 

Technology:

 

Software

 

MS SQL 2000/7.0 ­­:  I have 8 years experience with SQL/TSQL, beginning with v. 6.5 through SQL2000 (current version).  I have frequently migrated databases from MS ACCESS  to SQL (avg. 2 projects per year), integrated access/SQL distributed environments, etc. 

 

The last project I completed (Test Marketing Group) involved the creation of multiple customer and callcenter information databases.  These database were in Third Normal Form (also known as BCNF) and Fourth Normal Form

 

MS ASP.NET/ASP:  I have 5 years combined experience with MS ASP/ASP.NET and related technologies (HTML,XML,DHTML). 

 

For the project with Test Marketing Group I developed a callcenter data-management system called I-Connect (ICON) specifically for integration to the Touchstar Software Telephony Server.  This application was developed in TSQL and ASP, and handles upwards of 15,000 transactions per day (depending on callcenter volume).

 

 

OTHER: MS IIS (4.0/5.0), MS Windows 2000/NT 4.0/98/95 OS, TCP/IP,DNS,WINS, Microsoft Internet Explorer Administration Kit 6.0, Macromedia Fireworks,Macromedia Dreamweaver, Homesite 4.5/5.0, Symantec PCAnywhere,RoboHelp,FTP clients (various), Microsoft Office.

 

Hardware

IBM PCs & compatibles, Dialogic cards & scsi interfaces, COMPAQ/HP/Dell/IBM server configuration (setup, OS installation, network configuration), ISDN Voice T-1, Voice CSU/DSU installation, 10/100 Base-T & network hubs.

 

Telephony Systems

Touchstar̉ predictive dialer and Messenger 3000 system

Altigen̉ Server-based PBX

E.I.C ̉ Server-based PBX, (Interactive Intelligence, Inc.)

 

Languages

Visual Basic 6.0, VBScript, VB.NET,ASP,ASP.NET,HTML,DHTML, XML,XHTML, CSS, T-SQL, ANSI SQL, Windows Scripting Host, MS SQL DTS

Certifications

Certified Novell Administrator (Intranetware 4.11), September,  1998

Chauncey Group Certified Trainer, August, 1998

Saleslogix Enterprise Certification, October, 1999

MCDBA (In progress, 2002; anticipated date of completion 8/2002)

Education:

 

B.A. English, 1985, Miami University, Oxford Ohio;

M.A. English, 1987, University of Illinois, Chicago Illinois;

Ph.D. Latin American Studies, 1994, Tulane University, New Orleans LA. 

 

Academic honors:  graduated Cum Laude, Phi Beta Kappa; Bucknell Fellow, A.F.S.A. Fellow, full Graduate Fellowships at University of Illinois, Tulane University; language and foreign study grants from Ford Foundation, U.S. Central Intelligence Agency.

 

Experience

        

         Test Marketing Group, Mgr. Of Software Development,  July 2001 to May 2002

 

         Responsibilities: software architect and sole developer for ICON (I-Connect) Callcenter Marketing and Test analysis environment; including the following specialized subsystems:

·         Callcenter Data Management:  coordinating data from server-based telephony system, ICON Sales subsystem, and peripheral data stores for reporting and analysis

·         Automated data conversion and reporting

·         Algorithmic Credit card validation

·         Predictive Analysis and Inbound Call Sourcing for analysis of response to commercial broadcast airings.

·         Dynamic testing environment for Inbound and Outbound calls,multi-product sales, and customer behavior analyses

 

         The Rockford Group/Touchstar Software, Sr. Software Engineer, May 2000 to July 2001

         Responsibilities: Special development projects and systems integration; duties included project management, proposal review, requirements documentation and analyses, application development, database Development and data migration.  Projects included the following:

·         Author and Designer, I-Connect application (for Touchstar Software)—Enterprise integration platform for collection of data in callcenter and integration to accounting, datawarehousing, EDI applications (May 2000 to July 2001). 

·         CRM database design and implementation for California-based telecommunications marketing firm (October 2000-February 2001).

·         CRM database design project for California-based multi-product telemarketing firm (May-July 2000).

·         Saleslogix migration and Touchstar integration project for major real estate firm in Florida (August 2000).

·         Installation and custom configuration of I-Connect  callcenter systems for varied customers including ISP, debt-collection, auto-parts sales, cellular phone sales, multiproduct sales,broadcast response testing environments; (October 2000 – July 2001)

·         Installation and configuration of Touchstar Software (predictive dialer, IVR, Messenger 3000, Text-to-Speech) at locations from Connecticut to California, in callcenters ranging from 12 to 50 users, utilizing digital T-1, PRI, and analog network connectivity to PBX and key-switch infrastructures; (January 2000 – July 2001).

·         High-level help-desk support for Touchstar Software (predictive dialer, IVR, Messenger 3000, Text-to-Speech) ; (January 2000 – July 2001).

·         Editing and review of online documentation for Touchstar product line, including creation of HTML-help and Windows Help files to support training and installation of Touchstar Messenger 3000.

 

         INTRACO Systems, Inc., Sr. Engineer and CTI product specialist/Project Manager,  September 1999 to May 2000

         Responsibilities:

·         Project Management and proposal writing (for accounts valued from $25,000 to $500,000) to support sales and installation, documentation and user training for Saleslogix (Saleslogix 2000, Supportlogix, Saleslogix web components and extranet)

·         Sub-contract to provide East Coast Support for Touchstar Software (January 2000-May 2000), Touchstar predictive dialer and Messenger 3000 system, other related products.

 

         Connectivity Solutions, Inc., Manager of Application Development, May to September 1999

         Responsibilities: development projects utilizing CTI integration, web enablement of legacy applications, remote management protocols, and advanced database technologies. Also served as acting Contract Manager with oversight of proposed contracts..

 

         Independent Consultant in Application Design and Network Technologies, 1994 to 1999

         Clients included  lawfirms and Fortune 500 companies, Banks, Power Utilities.  Specializing in integration of legacy applications with wide-area-network technologies, intranets, work flow management, CRM systems.

 

         Examples of Consulting Projects:

·         Application Development and Database coding, under sub-contract to Maxim Group (subsidiary of Aerotek) for Entergy Corporation, New Orleans, Louisiana; assisted in configuration and coding of proprietary billing system database, principal programmer in VBA development of interface for end-users to allow merging of data produced by database and legacy billing systems; this contract involved extensive travel between New Orleans and Little Rock, contact with end-users, and delegation of workload to other members of programming team; September 1998-May 1999.

 

·         Network Migration and User Support, under sub-contract to TekSystems (subsidiary of Aerotek) for Bank One, New Orleans, Louisiana; assisted in upgrade of Novell based network,  configuring client software, troubleshooting, and re-installation  of print queues for individual users; August - September, 1998.

 

·         Network Migration and User Support, under sub-contract to Wang Global for CNG Producing, New Orleans, Louisiana; assisted in migration of 400 user Novell based network from version 3.11 to 4.11 network operating system, including user-name conformation, configuring client software,  troubleshooting, and re-installation of print queues for  individual users; May-August, 1998.

 

·         Network Administration and technical documentation, Plaintiff  litigation firms in New Orleans area. Included installation of  network workstations, training of clerical staff, maintenance and  backups of Novell 3.12 & 4.11 systems, general PC repair and  upgrades; 1997-1998.

 

References

        

Test Marketing Group

        Adam MacDonald, CEO, Test Marketing Group, 1182 SE Bristol St., Costa Mesa, CA; ph. 714-546-5555

        Chris Walshe, President, Test Marketing Group, 1182 SE Bristol St., Costa Mesa, CA; ph. 714-546-5555

        George Knowles, Controller, Test Marketing Group, 1182 SE Bristol St., Costa Mesa, CA; ph. 714-546-5555

 

GreytFriends, Inc. of Colorado

        Herb Anderson, GreytFriends, Inc. of Colorado, 720-810-4955

 

 

Internet Portfolio and additional references--  Available upon request.