Summary

Website Designer & Web Content Developer:

Proficiently uses of HTML (4.0/5.0), XHTML (1.0), CSS (2.0, 3.0) and Responsive Web technologies employed with major Open-Source Content Management Systems, including Joomla, WordPress, and Drupal. Endorsing his Web skills, Mr. Jeffrey Cannon, CIO, Fire and Life Safety America said:

I would strongly recommend Don for any web project. He has a deep level of expertise and delivers results.

Senior Technical Writer & Editor:

Earned awards of Merit and Distinguished Technical Communication from the Society for Technical Communication. 25 years of experience in system analysis, business analysis, technical writing, editing, and desktop publishing. Skilled with user and call center procedural documentation. Excellent verbal and written technical communications skills. Experienced leader, manager, and mentor.

Ms. Nancy Louise Stevens, Document & Records Management for Quality & Compliance Office at HP Enterprise Services endorsed my technical communications skills, saying: I found Donald to be a detail-oriented technical writer, interviewer, and researcher. He has a broad-based skill set and [shows] his expertise through tasks and collaborative team work. Donald met deliverable time lines consistently and achieved milestones needed to meet the high demands of the client.

Accomplishments

Open-Source Web Design

Richmond Battlefield Park Lions Club

Fire and Life Safety America

American Legion Battlefields Post 144

Millfield Baptist Church

Acme Treadway Company

South Shenandoah

Clontz Ancestry

Technical Communicator

Create system, network, and user documentation for Defense Commissary Agency HQ at Fort Lee, VA

Created and managed Eli Lilly and Company knowledge base documentationHP

Created and edited system, use, and disaster recovery documentation for GSA program (Quantum InfoTech)

Navy Enterprise PortalOracle (NEP-O) system, use documentationHP

FleetRIDE user and administrator guides, online HelpEDS

Online Services systems maintenance documentationAflac, Inc.

Supplier Agreement Management CMMI documentationAnthem Blue CrossBlue Shield

Systems security, requirements, design specifications, QA documentation for US Naval Ordnance Logistics Support Center (NOLSC), Yorktown VA

Oracle replication instructions for Third World client workstationsChristian Childrens Fund

Philip Morris USA LiveLink manual, online documentation, HR application guide, acceptance tests, QA database, SDLC documentation, technology architecture

Concept, requirements, design, testing, and user documentationNextel Communications

Enforcement Division documentationUS Department of Housing and Urban Development

Technical documentsAirTouch Cellular Y2K project in the Atlanta marketing region

US Naval Sea Systems Command guidebook for shipboard oil pollution abatement systems

Nuclear NonProliferation Treaty/remote atmospheric radionuclide monitoring laboratories SOPsDefense Advanced Research Projects Agency

Developed security tests and evaluations, risk assessments, management plans, disaster recovery, and accreditation documentation; National Photographic Interpretation Center

Provided user support, coordinated center-wide database retrieval procedures, conducted user acceptance tests; Naval Technical Intelligence Center

Training & Event Management

Organized successful first annual technical communications conference in central Virginia

Recruited and coordinated workshop presenters

Organized physical arrangements and managed contracted services

Recruited and directed conference committee

Wrote and issued PR material to media outlets

Software Skills

Content Management	Joomla, WordPress, Drupal, OpenText
Document Production:	Microsoft Office, Microsoft Visio Professional, OpenOffice Suite, Adobe Acrobat Pro
Desktop Publishing:	Adobe FrameMaker, Adobe InDesign, Microsoft Publisher
Graphics	Adobe Illustrator, Adobe PhotoShop, SnagIt
Spreadsheets	MS Excel, OpenOffice Cald
Databases	Access, Oracle, MySQL
Web Authoring	Dreamweaver, Authorware, MS Sharepoint
Online Help:	RoboHelp, Doc-to-Help, Oracle UPK

Education

1983:	Bachelor of Arts, History (Political Science), University of Maryland
1990:	Graduate work, Management of Information Systems, University of Maryland)
1989:	Graduate work, International Relations, The George Washington University

Awards

STC:	Distinguished Chapter Service Award, Award of Distinguished Technical Communication, Award of Merit
US Navy:	Joint Service Commendation Medal, Navy Achievement Medal
PATC:	Honorary Life Membership
Battlefield Park Lions Club:	Lion of the Year (2013)

Affiliations

U.S. Naval Cryptologic Veterans Association

Potomac Appalachian Trail Club

American Legion Battlefields Post #144

Battlefield Park Lions Club

Employment History

12/2004-present	Self-employed (d.b.a. James River Technical Communications) Defense Commissary Agency, Hewlett-Packard, GSA, HUD, US Navy, Aflac, Capital One, Anthem/WellPoint, Philip Morris USA
08/2004-11/2004	Capital One Financial Services (Independent Contractor)
05/2004-08/2004	Anthem Blue Cross-Blue Shield (Independent Contractor)
04/2004-05/2004	Philip Morris, USA (Independent Contractor)
10/2003-10/2003	Owens & Minor for Perot Systems, Inc. (Independent Contractor)
08/2003-10/2003	U.S. Navy Ordnance Logistics Support Center
05/2003-07/2003	Virginia Housing Development Authority (Independent Contractor)
02/2003-04/2003	Philip Morris USA (Independent Contractor)
07/2000-01/2003	Venturi Technology Partners
11/1999-06/2000	Nextel Communications, Inc.
06/1999-11/1999	US Department of Housing and Urban Development
04/1998-04/1999	Information America, Inc.
06/1997-11/1997	DataFocus, Inc.
09/1996-06/1997	M. Rosenblatt and Son, Inc.
10/1994-01/1996	Pacific-Sierra Research Corporation
09/1992-10/1994	Independent Contractor (Technical Writer)
01/1992-09/1992	Computer Data Systems Inc., Warrenton, VA
11/1987-01/1992	Innovative System Solutions, Inc., Fairfax, VA
06/1972-10/1987	U.S. Navy, Naval Security GroupCryptologist/Linguist