JENNIFER S. KLIG, MA., LPC.

15 Strawhill Court

Owings Mills, MD 21117

(410) 356-8638

 

 

EXECUTIVE SUMMARY:

 

A business analyst with a proven track record of planning and leading large scale IT projects in the healthcare industry. Experienced in system migrations, new client implementations and database correction and improvement strategies. Thorough understanding of various healthcare policies and quality assurance standards stemming from clinical and supervisory level positions held in managed care settings.

 

 

WORK EXPERIENCE:

 

Magellan Health Services

March 1999 to Present

 

Senior Business Analyst

 

CareFirst Blue Cross Blue Shield of Maryland

April 1998 to March 1999

 

Business Analyst

(resigned to accept position above)

 

 

 

CMG Health, Inc.

 

December 1990 to April 1998

Business Analyst

November 1996 to April 1998

 

(position eliminated due to corporate buyout)

 

Case Manager Supervisor

January 1995 to November 1996

 

(transferred to position above due to regional service center closure)

         Was responsible for hiring, training, evaluating and supervising a staff of twelve intake specialists and clinical case managers.

         Monitored productivity and scheduling of staff to ensure that appropriate case management and customer service were provided to clients.

         Conducted utilization review to include the formulation and monitoring of cost-effective and clinically appropriate treatment plans for high-risk psychiatric patients.

         Was additionally responsible for case assessment, triage, and crisis intervention and on-call coverage.

 

 

Case Manager Mentor

April 1992 to January 1995

 

 

(promoted to position above)

         Was responsible for training new case managers regarding company policies, procedures, quality improvement activities, interpretation of various benefit packages, treatment approaches and appropriate application of the provider network.

         Assessed the clinical skills of new case managers, identified individual training needs and developed remedial action plans.

         Was additionally responsible for clinical case management, crisis intervention and on-call coverage.

 

 

Case Manager

December 1990 to April 1992

 

 

(promoted to position above)

 

 

Smith Counseling Services

September 1989 to December 1990

 

 

Therapist

(resigned to accept position above)

 

 

EDUCATION: Loyola College, Baltimore, MD

DEGREE: M.A. - Clinical Psychology

GRADUATION DATE: September 1989

 

Towson State University, Towson, MD

DEGREE: B.S. - Psychology

GRADUATION DATE: December 1987

 

SOFTWARE:

         MicroSoft SQL Server 2000 Enterprise Manager

         MicroSoft SQL Server 7.5 Enterprise Manager

         MicroSoft SQL Server 6.5 Enterprise Manager

         Windows 2000

         Windows NT

         MicroSoft Access

         MicroSoft Word

         MicroSoft Excel

         MicroSoft Project

         Power Point

         BP Win

 

 

PERSONAL: Fluent in Russian.

 

 

REFERENCES: Provided upon request.


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