Professional Skills

OS400, XP, Win98, Win95
System analysis, design, CL, RPG/400 and RPG/ILE programming, documentation, and end-user training.
System administration including IT hardware and software purchasing. Managed operations of AS/400/iSeries that includes AS/400 system restores, OS400 migrations/upgrades/PTFs, third party vendor upgrades/PTFs/end user support, and hardware/software support.
Remote and local helpdesk support.
XHTML Web development using Macromedia Studio.
Excellent MS Office skills
Excellent PC skills.
Excellent verbal and written communication skills. Samples of my technical writing are in use at the Del Tech Terry Campus writing lab.

Education

Drexel University, Philadelphia, Pennsylvania

Bachelor of Science in Communications & Applied Technology, Cumulative GPA: 3.82.

Delaware Technical & Community College, Dover, Delaware
Associate in Applied Science in Computer Information Systems, Cumulative GPA: 3.85.

Systems Analysis & Design, Network Administration, IT Security, XHTML Programming, Linux, RPG Programming, COBOL Programming, Macromedia Web Development,
Contract Law, Customer Resource Management, Customer Service Theory & Practice, Quality Management, Financial Management, Marketing Management, Project Management, Accounting, Statistical Analysis, Business Communications, and Business & Technical Writing

Affiliated Computer Services, Inc, Dallas, Texas August 2001 to November 2005

Assigned to Kent County Delaware

Managed operations of iSeries 810 for Kent County, Delaware ACS vendor site including system migrations, OS upgrades, and third-party vendor software upgrades.
Supported end users using third party HTE and LOGOS Government Solutions Software.
Performed CL, RPG/400, ILE/RPG programming and all associated documentation.
Developed in-house cash receipts system, sewer permits system, elderly/handicapped tax exemption system, and fire district surcharge tax collection system, clean hands inquiry.
Maintained and enhanced existing custom applications.
Maintained HTML web pages.
Provided AS/400 helpdesk support.

Sunroc Corporation, Dover, Delaware July 1999 to July 2001
System Administrator/RPG Programmer

Managed operations for AS/400 720 including troubleshooting system problems, applying PTFs, and performing OS400 upgrades.
Developed and maintained RPG/400 and RPG/ILE applications.
Maintained security on AS/400 and in MAPICS applications.
Provided end user support for AS/400 in-house and third party vendor systems.
Supported network workstations and peripherals in office, manufacturing plant, and warehouse.
Provided AS/400 helpdesk support in front-of-the-house and back-of -the-house manufacturing/shipping environment.
Was awarded $2500.00 bonus for resolving long-standing MAPICS order entry-processing problems in Customer Service department.

Milford Fertilizer Company, Milford, Delaware November 1993 to July 1999
IT Manager

Managed operations for System/36 environment AS/400 620 running AS/400 Netserver, Lotus Domino, CTG DMAS third-party vendor financial software, RPG custom applications, and Internet web server.
Configured all hardware devices and communications lines including satellite links.
Managed all AS/400 system migrations and OS400 upgrades.
Set up and supported all local and remote PC workstations, hardware/software.
Provided helpdesk support for local primary site and forty-six POS remote warehouse sites spread over six states.
Made all IT purchasing decisions including 300 series and model 620 AS/400s, all AS/400 peripheral equipment, servers, network hardware, PCs, and all PC peripheral equipment. Functioned as IT vendor interface.
Managed Lotus Domino running natively on AS/400 and served as administrator.
Created and maintained printer overlays and report formatting using Xerox VIPP programming language residing on Sun Solaris printer server.
Managed payroll conversion project from in-house to outsourced Ceridian payroll system.
Received $1200 bonus each year as team member for achieving consistent on-time month end reporting to corporate headquarters in New York.