Paul Stork - SAP SD Functional Consultant

Dunedin, FL

Senior SAP Consultant specializing in Sales and Distribution (SD) modules. Implementing SAP since 1994. He has extensive background experience in the Sales and Distribution Module. He has worked with all integration aspects of Sales and Distribution as well as interfacing into external systems and applications. Fifteen years of SAP consulting experience with 15 clients. Supported over 50 customer sites go live on 3 different continents in 13 different countries. He has acted in the following roles: Junior, Senior and Principal Consultant, Consulting and Integration Team lead, Project Manager, Data Conversion Lead, Troubleshooting and New Technology Lead. The fact that he is valued team member is obvious from the fact that many of his engagements are 1 to 2 years in length. He is a proactive leader and an enabler of team strength and cohesiveness, as well as a top performer on individual tasks. Thrives on a challenge and always seeks optimum cost effective solutions for his clients. Last three implementations have involved high volume call centers.

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SAP Experience – Summary

15 Years of SAP consulting experience
Helped clients go live in over 50 Sites and worked with 15 different clients
Has Implemented SAP Versions 2.1D to 5.0 & CRM 3.1
Primary Modules are Sales and Distribution. He has worked with Customer Resource Management (CRM)-Internet Sales & Call Center (2 years for SAP America in CRM) and early releases of the Retail solution (SAP-RE).
Consultant lead for various projects covering Order Entry, Distribution & Shipping, Billing and Pricing. Extensive international experience working with validated systems and SOX requirements.
Experience in the full life cycle of implementations from initial blueprinting to post-implementation support. Experience includes project and strategy management, custom development and issue resolution, testing and rollout management, team and end user training, personalization of SAP and process improvement
Extensive Configuration experience in all aspects of Sales and Distribution including pricing, output determination, partner determination, text determination, document types, copy control, commissions, rebates, promotions, material determination, third party orders, user exits, sales, shipping, billing, limited production planning, customizing screens with GUIXT, workflow, authorizations, payment cards, Logistics execution system, logistics information system, forms and report development, EDI, ALE
Configuration experience in all aspects of Customer Relationship Management including opportunity management, contact management, order management, Billing Engine, Customer Interaction Center, pricing, output determination, partner determination, text determination, document types, copy control, payment cards, credit checks, availability checks, initial downloads of configuration via middleware and customizing screens with GUIXT.
Extensive experience collecting requirements, designing and managing the development of custom client specific additions to SAP. These range from simple user exits to full blown custom “thin client” front ends for high speed data entry.
Interfaced into Siebel, Dallas Warehousing systems, RF scanning, EssBase and various other legacy systems

Professional Experience, Certifications – Summary

Graduated from the SAP Academy for Customer Resource Management courses for Internet Sales (CRM-ISA)
Graduated from the SAP Academy for Customer Resource Management for Customer Interaction Center (CRM-CIC)
Worked in the following industries: Manufacturing (Cement, Chemical, Electric drives), Pharmaceuticals, Coal Export, grocery retailing, Sales (Brokering, Satellites), Consumer Products (Water Industry), Contact Lenses, High Tech.
Graduated a BSC (Electronic Engineer) from University of Cape Town

SAP Experience – Detail
Novartis-Ciba Vision	2008 to Current
Industry	Medical Devices - Contact Lenses (Validated Environment)
Project Location(s)	Atlanta, GA
Project Description	Rollout to North America
Role	Functional Senior SD Consultant - SD Pricing Lead and leading seevral smaller projects to introduce New functionality for North America for Customer Promotions, managing and controlling of samples (currently a significant expense)
Responsibilities/ Deliverables	Primary responsibility is the definition, configuration, customization, testing and troubleshooting of Pricing for US, Canada and Latin America. Ciba Vision has some complex and unique requirements for Pricing. Included turning pricing strategy into solutions. To support the pricing and accounting requirements, it was also his responsibility to develop custom formulas Had to change several user exits to control repricing on orders and invoices. Training and preparing some key business members who will be supporting ongoing maintenance and troubleshooting of pricing Included Reabtes and Promotions Additional responsibility was to guide the business in how to implement a custom development used to track samples. This was a custom development that was designed and implimented previously at Ciba Vision. Included budget management, rollout and project management responsibilities for keeping the projects on track.
FLIR	2007
Industry	Hi Tech
Project Location(s)	Boston, MA
Project Description	Rapid implementation implementing SD, MM, PP, QM, CS, FICO, PA, FI, TEM
Role	Functional Senior SD Consultant
Responsibilities/ Deliverables	Primary responsibility included configuring Payment Cards and integration to Paymetric. Included some custom requirements around Billing Plans as well as integration into TEM Collecting requirements for Revenue Recognition of Extended Warranties. FLIR decided not to upgrade their support pack level which meant we could not implement SAP's standard revenue recognition. Designed a custom revenue recognition solution which also integrated into the Equipment Master to add and modify standard and extended warranties. Configuring and debugging the Integration of Training and Event Management (TEM-A component of SAP-HCM) to billing. TEM is used here to run FLIR's training center. This was a challenge as there is little to no documentation to support this integration and not many clients use TEM for external course management. Configuring MTO & ETO integration with PP Configuring several other business processes in SD Developing SAP Query reports and giving SAP Query training to users Miscellaneous configuration included pricing, document types, item categories, custom formulas and requirements for pricing and other areas and some minor coding Go Live Support
Novartis-Ciba Vision	24 Months
Industry	Medical Devices - Contact Lenses (Validated Environment)
Project Location(s)	Atlanta, GA - Southampton, UK - Germany - Sweden - Benelux
Project Description	Global Order to Cash + Custom Order Entry Front-End development (validated environment)
Role	Functional Consultant supporting Order to Cash and customized order entry and other custom development
Responsibilities/ Deliverables	Primary responsibility was to support the development of a custom order entry Front-end. Ciba Vision required a customized SAP front end screen to support their high volume call centers. It needed to support unique ordering requirements of lenses (order by lens parameters) and needed to be fast. Standard SAP order entry was used here with extensive GUIXT and user specific enhancements (different from the approach that was taken at Vistakon – custom front end screen). Working with users to gather requirements and translate those into Development specifications Designing and directing Ciba Vision specific features added to the Custom order entry Extensive Go-live support in Europe (Benelux, UK, Germany, Nordic countries) Managing the developers and development effort and direction Leveraging as much of standard SAP functions as possible to speed up development Configuration of SD order entry Custom front-end developed for scanning in of returns Extensive custom development effort to track and manage the $70 million dollars of trial lenses given away each year. Custom development to support Patient orders
J&J – Vistakon	12 Months
Industry	Medical Devices - Contact Lenses (Validated Environment)
Project Location(s)	Jacksonville, FL - London, UK - Europe Rollout
Project Description	Global Order to Cash + Custom Order Entry Front-End development (validated environment)
Role	Functional Lead Consultant supporting & managing the Custom Order Entry Front-end development
Responsibilities/ Deliverables	Primary responsibility was to support the development of a custom order entry Front-end. Vistakon was replacing 14 legacy order entry systems with this custom order entry front end Why custom? Firstly, the unique ordering requirements of lenses (order by lens parameters) and secondly, performance. Standard SAP order entry is too slow for a call center environment where each click is equated to dollars. The requirement was to be take a 20 second order. Working with users to gather requirements and translate those into Development specifications Designing and directing Vistakon specific features added to the Custom order entry Go-live support in Europe Managing the developers and development effort and direction Leveraging as much of standard SAP functions as possible to speed up development Configuration of SD order entry What was accomplished at Vistakon is amazing. The bulk of the front-end was written in about 6 months. Today, that code is 1000's of lines, printed out it is a stack of paper 2 inches thick. We improved performance by more than 80%. And the users loved it – most important in my opinion. Very interesting project.
Pitney Bowes (PB)	14 Months
Industry	Leasing and Mailing Machines
Project Location(s)	Stamford, CT
Project Description	Order to Cash and Leasing and Asset Management
Role	Functional Lead Consultant supporting Billing & A/R Teams
Responsibilities/ Deliverables	Primary responsibility was to support the Billing and A/R teams. PB was replacing 36 legacy Billing systems with SAP (R/3 Billing and CRM Billing engine) Configuration of SD Billing, Output determination and CRM Billing Engine, Payment Cards (CRM&R3), Credit Checks (CRM&R3), Availability Checks (CRM) Additional responsibilities included supporting the Order Management team – primarily CRM Customer Interaction Center and CRM Order management, R/3 and CRM Pricing. General troubleshooter for any CRM configuration issues such as middleware, pricing, order management, marketing... Testing and configuring CRM Usage Based Billing Module. Directing the Workflow initiatives for the Billing and A/R Supporting the technical team with a GUIXT initiative to simplify the CRM user interface
Lockheed Martin	6 Months
Industry	Military Contracting
Project Location(s)	Orlando, FL
Project Description	CRM Proof of Concept Project
Role	Project Manager and Functional Lead Consultant
Responsibilities/ Deliverables	In charge of Project planning, managing of project team, ensuring that the deliverables were met, managing Scope Configuration of CRM Contact Management, Opportunities with Sales Methodology and Activities Additional responsibilities included setting up of transaction variants to simplify screens, user training, running various demos and a workshop Additional scope included running CRM in a standalone mode, Middleware downloads, CRM Analytics (SAP-BW) and user training Also linked into an external BW system called IBI via an Enterprise Application Integration Tool called AMTRIX Returned for 2 months to implement a proof of concept using GUIXT to make the CRM screens more user friendly.
Acterna	2 Months
Industry	High Tech - Test Equipment
Project Location(s)	Newtown Square, PA
Project Description	CRM FastTrack Project
Role	Lead Sales and Distribution Integration Consultant
Responsibilities/ Deliverables	In charge of configuring the Customer Resource Management specific portion of SAP Sales Integrating the SAP configuration with Customer Resource Management System Worked with the Middleware consultant to configure the Middleware for downloads Validation of the initial Configuration downloads Validation of the master data loads from SAP to Customer Resource Management Configured E-Mail output from SAP Orders
Perrier-Nestle Waters	2 Years
Industry	Bottled Water - Consumer Packaged Goods (CPG)
Project Location(s)	Greenwich, CT
Project Description	3.1H Go-Live and 4.6C Upgrade Project
Role	Lead Sales and Distribution Consultant / Issue Resolution and New Technology introduction
Responsibilities/ Deliverables	SD Lead for all SD configuration and Integration issues In charge of Pricing configuration for initial go Live Promotions, Rebates and Siebel Interface CHEP Pallet tracking custom development Custom development for copy rules and requirements to control billing combination, pricing and shipping Advanced Shipment Notification (ASN's) with barcode using packing functionality- development, project management and rollout On-site support for go-live as well as user and team training Implementation, project management and rollout of GUIXT to resolve a pricing maintenance issue in 4.6C Implementation, project management of SAP-workflow to resolve business process issues
Nash Finch	2 Years
Industry	Grocery Retailer
Project Location(s)	Minneapolis, MN
Project Description	SAP Retail Solution – Beta site
Role	Lead Sales and Distribution Consultant
Responsibilities/ Deliverables	Sales and Distribution Consulting Lead for all Sales and Distribution configuration and Integration issues. Responsibilities included blueprinting, configuration and final testing of: Cigarette stamping process using Production planning Credit Management Third Party processing with custom development utilizing substitution chains Broker commission handling with custom development Sales and Distribution Availability Checking and Transfer of Requirements Significant Performance issues AutoTester training Special Order handling (Advance, reserve and Food show) Custom development for Not Shipped reason codes Interface into Dallas (Now EXE) Warehousing systems User authorizations Final acceptance testing and error resolution
Akzo Nobel	1 Year
Industry	Chemical Manufacturer
Project Location(s)	Chicago, IL
Project Description	3.1G Implementation
Role	Lead SD Consultant
Responsibilities/ Deliverables	Sales and Distribution consulting Lead for all Sales and Distribution configuration including output and forms Responsible for all Integration issues into Materials Management, Production Planning, Quality Management, Financial's, Costing, Profitability Analysis Responsible for the initial blueprinting process Responsible for training both the full time and the part time Sales and Distribution team Responsible for training the teams how to use AutoTester for testing Responsible for directing a Workflow initiative to add freight to all deliveries by the freight department before final billing Responsible for configuring a custom menu specifically for Sales Persons

Other SAP Activities (USA)
ABB USA	Customer had been live in Finland for 3 years with 3.1I and was upgrading to 4.6C. The US division was implementing SAP and required guidance through a Gap Analysis between USA requirements and European requirements. Nine major gaps were identified. Additionally, they needed to know the issues involved in organizational structure selection. Customer had not worked on SAP and also required training. Coaching for the weekly “show and tell” sessions that were presented by the SAP team to the greater business to demonstrate weekly progress. A final set of gaps and resolution recommendations were presented to the European Implementation team. 2 month engagement.
Mitsubishi Sales	Responsible for go-live and post implementation support for the Mid-West and San Francisco. Involved User training and developing of business procedures and processes. 3 month engagement.

Other SAP Activities (South Africa)
Anglo Alpha	Responsibilities included: mapping out the ASIS and TOBE analysis, data cleansing and loading, configuring the Sales Information System, training the implementation team on the SAP authorization concepts and configuration, user training, go-live and post implementation support – 2 years engagement
Twistdraai Coal Export	Sales and Distribution consulting team lead. Company had a group of coalmines producing high quality export grade coal. Responsible for designing and prototyping a complete sales export solution for them including a competitive database. – 6 months engagement before leaving for the USA
Sandoz Pharmaceuticals	Sales and Distribution consulting team lead. Company had one major distributor and reseller who took and fulfilled all orders. A daily feed summarized the detailed activity that was used to calculate commissions. Designed a completely automated feed into SAP. SAP was purely being used as a data warehouse where reports and financial reports could be run.
Bayer Chemicals	Guided the client in the upgrade from R/2 to R/3. Gave a complete overview of the R/3 functionality. 3 months

Professional Experience – Detail
SAP Customer Resource Management Application Consultant – Internet Sales, Customer Interaction Center SAP America, Atlanta GA	SAP Consulting on the Customer Resource Management Internet Sales Application and Customer Interaction Center
SAP Sales and Distribution Principal Consultant, Incline Consulting Group, Incline Village NV	SAP Consulting on the Sales and Distribution Module and SAP-Retail specific solution Webmaster
SAP Sales and Distribution Principal Consultant, Virtual Task Group, Alameda CA	SAP Consulting on the Sales and Distribution Module and SAP-Retail specific solution
SAP Sales and Distribution Principal Consultant, CAP Gemini America, Houston TX	SAP Consulting on the Sales and Distribution Module
SAP Sales and Distribution Principal Consultant, Spearhead South Africa, Johannesburg, South Africa	SAP Consulting on the Sales and Distribution Module and SAP-Retail specific solution Mentoring of new Sales and Distribution consultants
Software Development Engineer, Siemens Telecommunications, Pretoria, South Africa	Developing software for Public Switch Telephone exchanges Developing remote update hardware and software for an optic fiber rural telephone switching project
Electronics Technician, Kentron, Pretoria, South Africa	Developing hardware for helicopters and fixed wing planes

Education, Professional Affiliations, Citizenship
Degree	Bachelor of Science in Electronic Engineering from University of Cape Town, South Africa
Citizenship	US Citizen

Software Contractors' Guild (www.scguild.com)
Member number: 9735
Additional Contact information is available on the Profile Page