Summary
• 5+ years of web site usability testing using human factors' principles
• 9+ years of web site writing, design, testing and quality control management
• 10+ years of project/team management in start-up companies and Fortune 500 corporations
• 10+ years of streamlining workflows and documenting processes
• 20+ years of technical writing for print and online
• Outstanding team building and communication skills
• Deadline-driven and detail-oriented work ethic
• Strategic thinker

Experience
07/2002 — Present
Sprint Nextel Corporation, Inc.
Reston, VA

Manager/Editor/Writer – sprint.com & nextel.com
Responsibilities include project management, team management (employees/contractors) to support launch of large web site initiatives, three major site redesigns and daily promotional/product updates to Sprint.com web site. Resulted in teams overachieving online sales each year.
Architected the strategy, mission, and organizational design for a new testing and On-Call Process supporting the site’s content and design groups on a 24 x 7 x 365 basis.  Designed and managed new WebChanges Metrics process documenting site statistics.  Assisted with integration strategy and direction of Sprint and Nextel processes, and employees/contractors as a result of the merger between Sprint and Nextel.
Accelerated rate at which site updates were completed by implementing new requirement’s process. Reduced site defects by redesigning testing process resulting in time and profit efficiencies.
Orchestrated the design, development and launch of the initial Nextel Spanish language web site. Assisted in management of Nextel award-winning web site redesign.  Increased online profits by identifying and driving business priorities using “partner” relationship management and leadership skills.  


06/2000 — 11/2001
RateIntegration, Inc.
McLean, VA

Documentation Manager
Staffed and managed technical writing/documentation department for proprietary telecommunications rating software company.  Orchestrated design, development and launch of online training and help application. Designed and produced end-user, system administrator, and installation manuals, online tutorials, graphics and marketing materials.  Performed software usability and quality control testing.  Developed and implemented departmental standards and processes used throughout the company.  Project managed all technical documentation written by Subject Matter Experts (SMEs).  Wrote/edited manuals, white papers and web pages for corporate web site.


06/1998 — 06/2000
Visual Mining, Inc.
Rockville, MD

Senior Technical Writer
Managed technical writing department for a Java-based proprietary portal software company.  Designed and developed online and printed manuals; end-user, database administrator, application programmer, and product specific.  Designed graphics and created online tutorials and help applications.  Developed technical writing department standards and processes.  Migrated existing documentation to current platform.
 

12/1997 — 06/1998
Telco, Inc.
Chantilly, VA

Senior Technical Writer
Developed technical documentation and training materials for Visual Basic-based proprietary telecommunications software.  Designed and created end-user, product and training manuals, and online tutorials including graphics.  Created and implemented technical writing style guides and processes.  Instructed approximately 150 employees using above referenced training manuals.  Performed software usability testing and quality control assessments.


10/1997 — 06/1998
MPR & Associates
Bethesda, MD

President/Senior Technical Writer
Developed technical documentation for small clients using Microsoft Office suite.  Designed and implemented technical writing standards, processes and billing system.  Migrated existing documentation to new platform.


03/1995 — 09/1997
Rel-Tek Systems & Design, Inc.
Rockville, MD

Technical Writer/Instructor
Developed technical training materials for Oracle-based Federal Financial Management System (FFMS) software for government agencies; including end-user, database administrator, product, and classroom manuals and online help documentation.  Migrated documentation from existing to new version.  Designed and created marketing and sales materials.  Managed four software trainers teaching end-user classes using above referenced manuals and online help application.  Performed software usability and quality control testing.  Designed and created intranet web pages.


Software
Windows 95, 98, NT and 2000
Adobe Photoshop, Illustrator, Acrobat, PageMaker and FrameMaker
Macromedia's Dreamweaver and HomeSite
Interwoven’s TeamSite
Omniture’s SiteCatalyst
Online Testing Infrastructure System (OTIS)
PVCS Tracker (Defect Tracking Application)
Test Director (Defect Tracking Application)
Wextech's Doc-To-Help 2000
eHelp's RoboHelp
Microsoft Office
Microsoft Visio
HTML, DHTML, JavaScript and XML

Education
B.S., Psychology
Kent State University
Kent, OH

Fulfilled coursework for Project Management Professional certification; completed courses in Human Factors, User Centered Design, Customer Proprietary Network Information (CPNI), Customer Relations, All-Inclusive Workplace, Leading with Integrity, Curriculum Development, Customer Education, and Total Quality Management.


References
Available upon request.