MARK A. CAMPOLI

Fax / Message Phone (978) 462-9199

Email Address markcampoli@hotmail.com

Summary:

Versatile technical communicator known for creative vision, ability to implement a discovery process and develop rapid solutions. Train others with empathy and compassion.

Recent Professional Experience:

Adobe Contribute Creative Suite 3 - Edit and publish content on Web site. Teach staff to use features to edit content, create links and create new pages for marketing collateral.

Email newsletter and marketing techniques. Implement techniques for effective newsletters with great content, effective calls to action, using surveys and marketing collateral.

Consulting Experience:

Mark Campoli Consulting, Microsoft Business Partner, Newburyport, MA

PRINCIPAL, 2001 - present

All Saints' Anglican Church, Amesbury, MA

Communications Director, January 2008 to present

Develop communication strategies to consistently express the vision of the staff and vestry to the congregation, community and world.

Enforce guidelines for look and feel of all published brochures, flyers, public relations pieces, advertisements and Web site.

Employ resourceful techniques to introduce professional communications through existing and newly created channels.

Hope Community Church, Newburyport, MA

Install Membership Database, learn database features and configure desktops and printers. Create customized reports using database to empower church staff to manage growing organization. Train and enable new users to complete necessary administrative tasks using the database

ZixCorp, Burlington, MA

Technical Communicator and Medical software trainer for the Massachusetts e-Health Collaborative sponsored by BlueCross/ BlueShield. Traveled throughout Massachusetts to motivate and train Physicians and Hospitals using the PocketScript web Application for sending patient prescriptions electronically. Motivate and teach end users to maximize efficiency using Blackberry and Dell Axim wireless devices.

Software Quality Engineer Experience

Served corporate clients such as:

· Tyco International's Software House

· Verizon

· Microsoft

· Virtual-Ink - Mimio

· TD Bank North

Performed software testing of websites, Microsoft servers and applications throughout all phases of the software development life cycle

Permanent Positions Held:

Ajilon-Software Quality Partners, Nashua, NH

Software Quality Engineer, 1999 to 2001

Completed manual and automated software testing, authored test plans and finished reports for corporate clients such as Compaq, SmartTime Software, Passkey, AnchorSilk, SourceGate, Ziff-Davis and others. Team lead for website and application testing in Lab and on-customer sites.

Boston University, Boston, MA

Manager/Writer, 1998

Manager for a World Health Organization conference in Psychiatric Rehabilitation. Assumed responsibility for coordinating all aspects of the 3 day event held at Boston University.

Authored a monograph of Psychiatric Rehabilitation Programs that was published by the Boston University World Association of Psychosocial Rehabilitation.

Winchester Hospital, Winchester, MA

Program Director, 1994 -1997

• In charge of business plan and implementation of a new hospital service. Coordinated all aspects of start up service. Recruited and trained facilitators designed and wrote course curriculums, ensured successful delivery of program. Acted as a key spokesperson and organizational advocate throughout Massachusetts. Created brochures, flyers, radio, television advertisements to promote hospital program.

Concurrent Positions Held:

Harvard Pilgrim Healthcare, Boston, MA

Course developer and Trainer, 1995-1998, part-time.

• Developed and delivered health promotion courses for corporate clients at health centers and on-site.

Administrative research project for Massachusetts General Hospital, Boston, MA 1994 -1995, part-time.

Education:

Master of Science in Health Service Administration, Russell Sage College, Troy, NY 1995

Bachelor of Science in Marketing Management, Siena College, Loudonville, NY 1990

A+ Certification, Clark University Computer Career Institute, PC Customer Service and Support Technician, Completed Microsoft Certified Systems Engineer, Program,

Cambridge MA 1998 -1999.